Privacy Policy
At eXelerete Innovation Solutions Corporation, we prioritize the privacy and protection of our customers' personal information. This policy outlines the types of personal data we collect, why we collect it, and how we ensure its security and confidentiality.
Types of Personal Information Collected
- Contact information (e.g. names, phone numbers, email addresses)
- Transaction details (e.g. products and services provided)
- Call logs and other records from incoming calls and requests
- Any additional information provided by customers through our AI phone service or online forms
Purposes for Collecting and Processing Personal Information
We collect and process personal data for various purposes, including:
- Addressing customer inquiries and requests
- Providing information about our products and services
- Enhancing the performance and features of our AI phone service
- Developing new offerings based on customer feedback
- Offering personalized recommendations and suggestions
- Safeguarding security and preventing fraud
- Complying with legal and regulatory requirements
Collection and Storage of Personal Information
We gather personal data through incoming calls, online forms, and third-party sources to enrich customer profiles. Our storage practices adhere to stringent security measures to prevent unauthorized access or disclosure. We retain personal information for as long as necessary and in compliance with applicable laws.
Sharing of Information
We do not share personal information with third parties for marketing purposes without user consent. However, we may share data with:
- Third-party service providers assisting in delivering our services
- Law enforcement or government agencies, only when legally mandated
- Acquiring entities in the event of mergers or acquisitions
Individual Rights
Customers have the right to access, correct, or delete their personal data. They can also object to its processing or withdraw consent at any time.
Compliance with Privacy Laws and Regulations
We may update this policy periodically and communicate changes via our online portal or email. Continued use of our services implies acceptance of any revisions.
Contact Us
For questions or concerns regarding personal information or this policy, customers can reach out through our online portal or email privacy@aloai.ca. We are dedicated to addressing inquiries promptly and satisfactorily.
