Terms of Service
The purpose of these terms of service is to define the agreement (referred to as ‘Agreement’) between eXelerete Innovation Solutions Corporation (referred to as 'eXelerete') and its users (referred to as 'Subscriber') regarding the provision and use of services (referred to as ‘Services’). This agreement encompasses the scope of Services provided, the rights and responsibilities of both parties, and compliance with relevant Canadian and US laws and regulations. For clarification, Subscriber includes both those who do and who do not pay for Services. If you do not agree to this Agreement, you are prohibited from using or accessing our Services. We may modify these terms at any time by posting the revised terms to our website. Your continued use of our Service means that you have accepted the changed terms. eXelerete may at any time revise this Agreement and any other information contained in this website by updating this posting.
Disclaimers
Information on this website (referred to as ‘Site’) is not guaranteed to be correct, current, or complete, and this Site may contain technical inaccuracies or typographical errors. eXelerete assumes no responsibility (and expressly disclaims responsibility) for updating this Site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, Subscriber should confirm the accuracy and completeness of all posted information before making any decision related to any Services.
Applicable Laws and Regulations
These terms of service are crafted in adherence to all applicable Canadian and US laws and regulations, including consumer protection laws, privacy laws, and other relevant legal requirements.
Dispute Resolution
Any dispute, controversy, or claim between eXelerete and Subscriber arising out of, relating to, or in connection with this Agreement or any breach, termination, or validity thereof (a “Dispute”) shall be solely and exclusively resolved by arbitration. The demand for arbitration shall be made within a reasonable time after the Dispute has arisen, but in no event shall it be made more than one year from when the aggrieved party knew or should have known of the controversy, claim, or facts forming the basis of the Dispute. The arbitration shall be initiated and conducted according to American Arbitration Association rules and procedures for commercial arbitration, including provisions for the resolution of consumer disputes, if applicable (the “Arbitration Rules”). If the amount in controversy is less than $10,000, the parties agree that the Dispute will be decided on the basis of written submissions without a hearing. The decision of the arbitrator will be final without an option to appeal. To the fullest extent permitted by law, the arbitrator shall not have the power to award punitive, special, consequential, or indirect damages against any party. Arbitration costs and fees shall be divided in accordance with the Arbitration Rules. Each party shall be responsible for paying its own attorneys’ fees, costs, and expenses, regardless of which party prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines. No disputes may be arbitrated on a class or representative basis, and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. BY AGREEING TO THIS AGREEMENT AND USING THE SERVICES, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT IT MAY HAVE TO JOIN CLAIMS OR DISPUTES WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION, CLASS ARBITRATION, OR SIMILAR PROCEDURAL DEVICE; AND WAIVES ANY RIGHT IT MAY HAVE TO PRESENT ITS CLAIM OR DISPUTE IN A COURT OF LAW OR BEFORE A JURY. Judgment on the award rendered by the arbitrator(s), if any, may be entered for enforcement purposes in any court having jurisdiction thereof.
Services
eXelerete will receive and process incoming calls on behalf of Subscriber and assist in fulfilling customer queries and requests to the best of its capabilities. eXelerete utilizes advanced artificial intelligence technology to deliver accurate and efficient service. While eXelerete endeavors to maintain uninterrupted service availability, interruptions, delays, or other issues beyond its control may occur due to maintenance, repairs, upgrades, or other factors. eXelerete will strive to promptly update Subscriber about such occurrences. Subscriber acknowledges that eXelerete shall not be liable for any losses or damages from the Services.
Service Fees and Payments
You agree to pay the applicable fees for the Services ('Fees') as outlined on the eXelerete website or as otherwise agreed upon. Fees are subject to change at eXelerete's discretion, with notice provided to You. Payment is due on the first day of each month, and eXelerete reserves the right to suspend Services for late payments.
Cancellation
You may cancel the Services at any time by providing a cancellation request through email at support@aloai.ca. eXelerete may also terminate this agreement for failure to pay the monthly fee or other breaches of the terms. These terms of service remain in effect until terminated by Subscriber or eXelerete. A 30-day cancellation notice is required for all cancellations of service.
Limitation of Liability
eXelerete shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to the use or inability to use the Services provided. Subscriber agrees to indemnify, defend, and hold harmless eXelerete, its affiliates, and their respective officers, directors, employees, and agents from any claims arising from Subscriber’s use of the Services or breach of these terms.
Referral Program
By participating in eXelerete's Referral Program, participants acknowledge and agree to the specified terms. Participants must sign up to be eligible, and rewards are granted for successful referrals. eXelerete reserves the right to modify or terminate the referral program at any time. Participants consent to the collection, use, and disclosure of personal data as described in eXelerete's privacy policy.
Warranty Disclaimer
eXelerete provides its services on an 'as is' and 'as available' basis, without any warranties of any kind. eXelerete does not guarantee the accuracy, completeness, timeliness, reliability, or availability of its services and shall not be liable for any loss or damage arising from Subscriber’s use of its services.
Changes to the Terms of Service
eXelerete may make changes to these Terms of Service, with notice provided through the customer web portal. Your continued use of the Services after changes are made constitutes acceptance of the revised terms
Data Privacy and Security
eXelerete prioritizes the privacy and security of Subscriber’s data. Personal and business information is collected, used, and shared only as necessary to provide the Services and as required by law. Appropriate measures are implemented to protect Subscriber’s data from unauthorized access, disclosure, alteration, or destruction.
Confidentiality
eXelerete will keep any confidential information provided by Subscriber strictly confidential and will not disclose it to third parties without Subscriber’s prior written consent, except as required by law.
